Orders
Orders from WhatsApp, from the website and those entered by the team in one place, from preparation to delivery.
Wondai for bakeries
Bakery system with AI that serves customers on WhatsApp.
Your customers are served right away, with your bakery's menu, prices and rules, while your team takes care of the baking. And the dashboard for everything else, in the same system.
- hi, good morning
- do you have carrot cake with chocolate?
- and do you deliver downtown?
- Waits for the customer to finish and joins the 3 messages
- Good morning! Yes, we do: carrot cake with chocolate frosting, $38.00 for a whole cake. We deliver downtown, with a $6.00 delivery fee. Would you like me to save one for today?
- yes please
- can you send a photo of it?
- Joins the 2 messages and pulls the photo from the menu
This is our carrot cake with chocolate. What is the delivery address?- 120 maple st
- oh, and a dozen cinnamon rolls too
- i'll pay by card
- Checks the address against the delivery area and builds the summary
- Here is your order summary:
1 carrot cake with chocolate: $38.00
1 dozen cinnamon rolls: $24.00
Delivery (downtown): $6.00
Total: $68.00
Payment: card
Delivery today, between 3 and 4 pm, at 120 Maple Street.
Shall I confirm? - yes, confirm it
- Checks price, delivery fee and timing, then creates the order
- Order confirmed! It's already with the team and arrives today, between 3 and 4 pm. Thank you for choosing us!
- Order on the team's dashboard, with everything noted
What changes in customer service
One reply for the conversation, not one for each message.
Bakery customers tend to send everything in pieces: the hello, the product, the neighborhood. A menu chatbot answers each piece separately and gets lost. Wondai's AI waits for the customer to finish typing, joins what they sent and replies once, with the full context.
| Situation | Menu chatbot | Wondai's AI |
|---|---|---|
| Customer sends several messages in a row | Answers one by one, out of order | Waits for the customer to finish and answers everything together |
| Question written the customer's way | Asks them to type 1, 2 or 3 | Understands the question as it came |
| Prices, flavors and promotions | Fixed text that goes out of date | Reads the menu and the day's promotions from the system |
| Delivery | Sends the delivery fee table | Checks the neighborhood and gives the fee for that area |
| Order | Sends a link to somewhere else | Builds the order in the chat; the system checks price, delivery fee and timing before closing |
| When it can't answer | Repeats the menu | Calls someone from your team, with the conversation history |
Real numbers
While the team bakes the bread, the AI closes the order.
What happens at a bakery that already uses Wondai.
- 78%
- of orders closed by the AI on its own: from the first “hi” to the close, it guides the customer all the way and frees your team for the work that drives results.
- 9 in 10
- customers answered in under 1 minute.
- 8 in 10
- customer messages answered by the AI, not by the team.
Data from a client, July to October 2026.
On the bakery's WhatsApp
What the AI handles on its own.
Everything based on what is registered in the system: menu, prices, delivery area, hours and pre-order rules. The order only closes after the system checks item, price, delivery fee and timing.
“How much is the strawberry pie?”
Prices and menu
Answers with the price in the system and mentions any promotion running today.
“A 6 lb pie and 100 savory bites, half of them chicken.”
Pre-orders by weight and by the hundred
Builds the order following your rules for quantities, flavors and combinations.
“What flavors do you have?”
Real flavors
Lists only what you registered. No made-up fillings.
“Savory snacks for a party of 50.”
Party suggestions
Suggests quantities and puts together a quote for the customer to approve.
“Do you deliver to Garden Heights?”
Delivery and fees
Checks whether the neighborhood is in your delivery area and gives the fee. Outside the area, it says so clearly.
“Do you take cards? Change for a $100 bill?”
Payment
Follows your payment methods and your change policy.
“I need it for this afternoon.”
Hours and lead time
Says when the bakery opens and respects the minimum lead time of each pre-order.
“Swap the chicken ones for cheese.”
Change or cancel
Changes or cancels the order right in the chat and confirms how it turned out.
“Can you send a photo of the cake?”
Product photo
Sends the photo from your menu, right away.
The dashboard
And the rest of the bakery in the same system.
What the AI sells goes straight to the team's dashboard. What the team changes in the dashboard, the AI uses in the next conversation.
Menu
Products, flavors, sizes, price by weight and photos. Change it here and the AI and the website already use the new version.
Promotions
Daily or limited-time promotions. The AI offers them and the order goes out with the discount.
Website with Apple Pay
The bakery's online menu, with ordering and Apple Pay checkout.
Customers
Who bought what, and when. Each customer's history is kept.
Copilot
Ask “how much did I sell yesterday?” and it answers with the system's numbers.
Plans
The same system and the same plans for any industry.
Starting at $499 a month. Setup is done by us, at no cost and with no lock-in.
Questions
Go ahead and ask. No question is too small.
Type your question or tap one of the questions scrolling below.
Does the AI understand when a customer sends several messages in a row?
Yes. It waits for the customer to finish typing, joins everything they sent and replies once, with the full context. No reply for every single message.
How long does the AI take to reply?
At a client bakery, 9 in every 10 replies arrived in under 1 minute. Part of that time is on purpose: the AI waits a few seconds after the last message to make sure the customer has finished writing.
Can the AI give a wrong price or flavor?
It answers from the menu, prices and rules in the system, and the order only closes after the system checks item, price, delivery fee and timing. If a price changes in the dashboard, the next reply already uses the new value.
What if the customer wants to talk to a person?
The AI calls someone from your team and hands over the conversation with its history, so no one has to ask everything again.
Do I have to load the menu myself?
No, that part is on us. During setup we load your menu, prices and house rules, such as delivery area, hours and payment methods, and we train your team.
Does it work for a bakery with more than one store?
Yes. The Unit plan covers one store, the Business plan already includes two and lets you add more, and the Network plan is made for chains, with 10 locations included.
Contact
Let's talk about your business.
Tell us, in your own words, how your business runs today and what weighs on you most day to day. You don't need to understand technology: that part is on us. We reply by the email or WhatsApp you provide.
- Emailcontato@wondai.com.br
- HoursMon to Fri, 7:30 am to 8 pm (Brasília)
What happens next
- 01We read it carefully and reply by the email or WhatsApp you provided.
- 02We talk to understand how your business works and what it needs.
- 03We run a simulation with a system that fits your business's needs.
We got your message.
Thank you for telling us about your business. We'll reply by the email or WhatsApp you provided.