What does Wondai do?
It builds the system for your operation in one core: WhatsApp service, orders or scheduling, customer records, inventory, finance and website, all on the same foundation. The AI works inside it, with your data and your rules.
Why not an off-the-shelf AI tool?
A ready-made tool solves a generic problem and leaves the rest to be done by hand. Wondai is built around the way your business works, your data and your rules. The AI works inside the operation, not next to it.
What kind of business is it for?
For businesses that serve many customers, sell or book appointments, and today piece everything together by hand across WhatsApp, spreadsheets and isolated systems. It is already live at a bakery and a medical clinic, and the same core serves other industries.
Do you already serve my industry?
Bakery and medical clinic are already live, and dentistry is in progress. If your industry isn't on the list, tell us how your business works through the form: we adapt the system to your industry without starting from scratch.
Is the system built from scratch for each client?
No. The core is the same for everyone and comes ready: records, rules, orders or scheduling, finance, WhatsApp and AI. What changes is the configuration for the way your business works and, when needed, a piece specific to your industry, built to order.
What if the AI gets it wrong?
It doesn't make things up: it answers based on what is registered in your system, and an order or appointment is only closed after the system checks item, price, time and conflicts. When a case is out of the ordinary, the conversation goes to your team with the history.
Does the AI make up prices or information?
No. Prices, menu or services, hours and delivery area come from your records. If something changes in the dashboard, the next reply already uses the new value.
Does the AI replace my team?
No, and that isn't the idea. It handles the repetitive work, like answering questions, building orders and booking appointments, so your team has time for what needs a person. Your team still makes the decisions.
When does the conversation go to a person?
When the customer asks, when the case falls outside what is registered or when the AI isn't sure. The conversation reaches the team in the same inbox, with the full history, so the customer doesn't have to repeat anything.
Does the AI work after hours?
Yes. On WhatsApp it works 24 hours a day, every day, with your house rules. Anything that needs someone from the team is logged for the next shift.
What is the Copilot?
It is the AI for your team, inside the system. You ask in plain language, like “how much did I sell yesterday?” or “how much do the insurers owe me?”, and it answers with the system's own numbers and opens the right screen so you can act.
How is AI usage billed?
By consumption, on every plan: you pay only for what the AI actually uses, across all of your locations. There are no monthly credits to manage.
Is there a cap on AI usage?
No. The AI keeps working, and usage is billed by consumption on every plan.
How much does it cost?
Plans start at $499 a month on Unit, $799 on Business and $1,999 on Network. Setup is free and there is no lock-in.
What is the difference between the plans?
Unit is for selling and serving without a queue at one store or practice. Business adds finance, inventory, online payment, team management and the Copilot, with 2 locations. Network is for several locations, with 10 included, custom development and an account manager.
Is there a lock-in or a penalty?
No. The plan is monthly: you stay because the system delivers results, and you can cancel anytime, with no penalty.
Is there a setup fee?
No. Setup is on us and free on any plan, including additional locations.
Can I change plans later?
Each plan includes the one before it: moving up doesn't require switching systems or redoing records. It's the same system, growing with your operation.
I have more than one store. How does it work?
Business includes 2 locations and accepts extra stores for $97 a month each, up to 9 in total. Network includes 10 and accepts more for $97 each, with no limit, and a network view store by store and combined.
How does setup work?
Setup is on us and free: we load your catalog or list of services, configure the AI with your house rules and train your team. The timeline is agreed in the contract, according to the size of your operation.
How long does it take to get started?
It depends on the size of the operation. The stages follow the timeline agreed in the contract, with our team by your side from the first records to the first customer.
Do I need to replace the systems I already use?
Not necessarily, and we'll look at it together with you. WhatsApp, Apple Pay and Stripe already connect to Wondai. If you use another system, we build the connection to order, so everything works together without entering the same thing twice.
What does the system already connect to?
WhatsApp, Apple Pay and Stripe, with online payment by card, Apple Pay and Google Pay on the Business plan. Other integrations are built to order.
Do I need a tech team?
No. That part is on us: setup, configuration and ongoing improvements are handled by us. Your team just needs to use it, and we'll show them how.
And after delivery, who takes care of it?
We do. We monitor the system in production, handle maintenance and keep improving it with you. You don't need to build a tech team to keep it running.
What is support like?
Every plan includes support: on Unit, within 2 business days; on Business, priority within 24h; on Network, top priority and unlimited calls with your account manager.
Is my data safe?
Yes. Data is encrypted and only your team gets in, with two-step login. Each person sees only what their role allows, every access is logged and there are daily backups.
Can every employee see everything?
No. Permissions are by role: each person sees only what their role allows, and every access is logged.
If I leave, do I lose everything?
No. Your operation's data is yours: if you want to migrate, we hand over everything. The .com domain is also yours and we transfer it to your name. And there is no lock-in or penalty.
Is the .com domain mine?
Yes. We register it and take care of it, with the first year free and setup handled by us. If you leave, we transfer it to your name.
Do you have real results?
At a client bakery, from July to October 2026, the AI closed 78% of orders on its own, 9 in every 10 customers were answered in under 1 minute and 8 in every 10 messages were answered by the AI.
How do I get started?
Send a message through the form below or write to contato@wondai.com.br, Monday to Friday, 7:30 am to 8 pm (Brasília time). We learn how your business works and show you the system in action.